FAQ
Questions, answered
Payments, timing, delivery and everything in between. If your question is not here, message us and we will reply the same day.
Ordering
How do I place an order?
Message us on WhatsApp at +91 80879 44686 or send a DM to @dwrapoffical on Instagram. Tell us the occasion, your budget, the delivery date and who the gift is for. You can also tap the heart on any gift on this site and send us your whole list in one message.
Can I buy directly on the website?
No. Every hamper is made to order, so we confirm details with you personally on WhatsApp or Instagram before we start. The website is our portfolio, so you can show us what you like.
Can you make something that is not on the website?
Yes, most of our orders are custom. Share a photo, a theme, colours or a budget, and we will suggest what fits. If you have a gift already, we can wrap or present it for you.
Will I see the hamper before it is delivered?
Yes. For custom hampers we share the planned contents first, and a photo of the finished hamper before it leaves the studio.
Do you add a personal message or name?
Every hamper can carry a handwritten note. Name tags, printed cards, photo cards and initials on wax seals are available on request.
Prices and payments
How much does a hamper cost?
We build to your budget. Tell us your range and we will suggest what fits inside it. Small gift wrapping starts low, and festive, wedding and corporate hampers are priced by contents and quantity.
Which payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm and others), bank transfer (IMPS or NEFT), and cash for pickups at our Amravati studio. We do not take card payments on this website, and we will never ask for your card details, OTP or UPI PIN.
Do I need to pay in advance?
Custom hampers are confirmed with a 50% advance, and the balance is due before dispatch or on pickup. Ready designs and small orders are paid in full when confirmed. Corporate and bulk orders get a written quote with payment terms.
Do you provide a GST invoice?
Yes, ask for one when you order and share your business name and GSTIN for corporate orders.
Availability and timing
How early should I order?
Three to five days ahead for most hampers. Seven to ten days for wedding trays, Karwa Chauth sets and bulk or corporate orders. For Rakhi and Diwali, order two weeks early, because festive dates fill quickly.
Do you take last-minute or same-day orders?
In Amravati, often yes, depending on that day. WhatsApp us and we will tell you honestly what we can make in time.
Is everything in the photos available?
The photos show hampers we have made. Specific chocolates, flowers or containers can change with the season, so we always confirm what is available and suggest close matches if something is out of stock.
Do you take bulk and corporate orders?
Yes, from 10 hampers upwards, with your logo on tags, ribbons or wax seals. Share the quantity, budget per hamper and delivery date, and we will send a quote and a sample photo.
Delivery and shipping
Where do you deliver?
We hand-deliver within Amravati and ship across India by trusted courier. You can also pick up from our studio in Dastur Nagar, Amravati.
How long does shipping take, and what does it cost?
Most cities receive parcels in 3 to 7 working days after dispatch. Shipping is charged at actual cost based on weight and pincode, and we tell you the amount before you pay.
Can you ship fresh flowers?
Fresh flowers go only with local Amravati deliveries. Hampers that are shipped use preserved or fabric flowers so they arrive looking right.
Can you deliver at midnight or on a specific time?
In Amravati we can arrange surprise and timed deliveries on request. Ask when you order.
What if my hamper arrives damaged?
Record an unboxing video and message us within 24 hours of delivery. We will repair, replace or refund the damaged items after checking the video.
Changes, cancellations and care
Can I change or cancel my order?
Changes are free until we start making your hamper. Because every order is custom, the advance is not refundable once materials are bought, but you can move it to another date or order within 3 months.
Do your hampers contain food? How long does it last?
Many do. We use sealed, branded products and check expiry dates, which are printed on each pack. Tell us about allergies or dietary needs (eggless, sugar-free, Jain) and we will plan around them.
Who makes the hampers?
Everything is designed and finished by hand at our studio in Amravati, Maharashtra. Dwraps is a woman-founded local business, and every bow is tied by our own team.